Returns & Exchanges
RETURNS & EXCHANGES
Baselayers are happy to assist customers that wish to return or exchange goods purchased online. We believe in the quality of our products and in the importance of customer satisfaction and loyalty.
We want to make this process as simple and easy as possible for you.
BASELAYERS RETURN POLICY
You will be pleased to understand that Baselayers return policy accepts the return of faulty goods as guided by Australian Consumer Law as well as offering "change of mind", returns the latter to which we do off our own bat!
Please refer to the below to understand the simple steps involved in completing a return.
CHANGE OF MIND
If you wish to return an item because you have changed your mind about your purchase, Baselayers will offer you a refund provided that:
- You return the item within 28 days from the purchase date.
- The item is in the original packaging, with tags intact
- The item is unworn, unopened, unused and in its original condition.
Please note sale items & underwear may not be returned and are non- refundable.
All Change of Mind refunds are issued at the discretion of Baselayers. We reserve the right to refuse a refund for a Change of Mind request if it does not comply with these conditions.
Any refund will be provided via the same method of payment as the original purchase.
FAULTIES
If there is a problem with an item you have purchased from Baselayers you can return it to us. Upon assessment, Baselayers will offer a full refund or replacement.
HOW TO RETURN GOODS ORDERED ONLINE
For a 'change of mind' return or exchange requests please return goods to
C/O Returns & Exchanges
Brandella
617 Glenferrie Rd
HAWTHORN VIC 3122
We recommend that you obtain proof of postage to track your return as Baselayers cannot accept responsibility for items lost in transit.
